Refund policy

RETURN & EXCHANGE POLICY

All sales are final. Luna Jewelry does not offer refunds or returns.

We do accept exchanges. To be eligible for an exchange, the item must be unused, unworn, and in its original condition and packaging. Customers must contact us within 7 days of receiving the order to request an exchange.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will review the issue and, when applicable, arrange a replacement or exchange at no additional cost.

Items that show signs of wear, misuse, alteration, or damage caused after delivery are not eligible for exchange.

Customers are responsible for shipping costs associated with regular exchanges. If the item received is defective, damaged upon arrival, or incorrect, Luna Jewelry will cover the applicable shipping costs.

To request an exchange or report a problem with an order, please contact Luna Jewelry and provide your order number along with photos of the item when applicable.